Privacy Policy

When you use HiRoomly, we collect information you provide directly, such as your name, email address, phone number, and property details when creating an account or contacting us.

We automatically collect certain technical information when you use our services, including device type, operating system, IP address, browser type, and usage patterns within the app.

For guests using QR check-in, we collect room assignment data and service request history to provide our core functionality.

We use your information to provide, maintain, and improve our hospitality platform, including processing service requests, activity bookings, transfers, and real-time chat functionality.

Your data helps us personalize your experience, send relevant notifications about orders and requests, and provide customer support.

We may use aggregated, anonymized data for analytics and to improve our services. This data cannot be used to identify individual users.

We share guest information with the hotel or resort property where the guest is staying, as this is necessary to fulfill service requests and bookings.

We do not sell your personal information to third parties. We may share data with service providers who assist in operating our platform, subject to strict confidentiality agreements.

We may disclose information when required by law or to protect the rights, safety, or property of HiRoomly, our users, or the public.

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, regular security audits, and access controls.

Each property on HiRoomly operates with complete data isolation through our multi-tenant architecture, ensuring that one property cannot access another's data.

We retain your personal information for as long as your account is active or as needed to provide our services. Guest session data is retained for the duration of the stay plus 90 days.

You may request deletion of your account and associated data at any time by contacting us at hello@hiroomly.com.

You have the right to access, correct, or delete your personal information. You may also request a copy of your data in a portable format.

To exercise any of these rights, please contact us at hello@hiroomly.com. We will respond to your request within 30 days.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date.